Privacy Policy
1. About this Policy
This Privacy Policy explains how VAYDIN PARTNERS INVESTMENTS - FZCO ("Vaydin", "we", "us", "our") collects, uses, stores, and shares personal data in connection with our website (vaydin.agency) and our digital services for service-based businesses in the United Arab Emirates and the wider Gulf region.
By interacting with our website, our messaging services, or any other touchpoint operated by Vaydin, you acknowledge that you have read and understood this Policy.
Vaydin is registered in the Dubai Silicon Oasis Free Zone, United Arab Emirates. For questions or to exercise any of your rights under this Policy, contact us at hello@vaydin.agency.
2. What Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact and identification data — name, business name, phone number, email address, role within a business.
- Communication data — content of messages exchanged with us, including over WhatsApp, email, or our website forms.
- Business information — information you provide about your business operations, services, customer base, or marketing activity.
- Technical data — when you visit our website, we may automatically collect limited technical information such as IP address, browser type, referring page, and pages viewed, for the purposes of website operation and security.
We do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Data
We process personal data for the following purposes:
- To respond to enquiries and provide information about our services
- To deliver and operate the services we provide to our clients
- To engage with prospective business clients
- To improve the quality of our services and internal operations
- To comply with applicable legal, regulatory, and contractual obligations
- To protect the rights, property, or safety of Vaydin, our clients, and others
We do not sell personal data, and we do not share personal data with third parties for their independent marketing purposes.
4. Legal Basis for Processing
We rely on one or more of the following legal bases:
- Performance of a contract — where processing is necessary to provide services you or your business has engaged us for.
- Legitimate business interest — where processing supports our ordinary business activities and does not override your rights.
- Consent — where you have provided express consent for a specific purpose, which you may withdraw at any time.
- Compliance with legal obligations — where processing is required by applicable law.
5. Messaging Services
Where you communicate with us through messaging channels including WhatsApp, your messages are processed via the Meta WhatsApp Business Platform operated by Meta Platforms, Inc. Meta's own privacy practices apply to its handling of message metadata and platform data, and are described in Meta's published privacy policy.
We process the content of those messages to respond to your enquiry, to operate the services we provide, and for the purposes described in Section 3.
6. Third-Party Service Providers
We engage trusted third-party providers for the following categories of service:
- Cloud infrastructure and hosting
- Communications and messaging
- Customer relationship management
- Automated language processing
- Analytics and business intelligence
These providers process personal data on our behalf, only for the purposes we instruct, and under written agreements that require appropriate security and confidentiality safeguards. We do not publish a list of specific vendor identities; further information is available on reasonable written request.
7. International Transfers
As a UAE-based business engaging international service providers, your personal data may be transferred to, stored, or processed in countries outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data.
8. How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes set out in this Policy, including:
- For the duration of an active business relationship
- For a reasonable period afterwards to support follow-up and continuity
- For longer periods where required by applicable law (for example, tax, accounting, or regulatory records)
When personal data is no longer required, it is deleted or anonymised.
9. Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No system is entirely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
10. Your Rights
Subject to applicable law, including the UAE Personal Data Protection Law, you have the following rights in relation to your personal data:
- Access — to request a copy of the personal data we hold about you
- Correction — to request correction of inaccurate or incomplete data
- Deletion — to request deletion of your data, subject to lawful retention exceptions
- Restriction — to request that we limit how we process your data in certain circumstances
- Objection — to object to certain processing activities
- Portability — to receive your data in a structured, commonly used format
- Withdrawal of consent — where processing is based on consent, to withdraw that consent at any time
To exercise any of these rights, email us at hello@vaydin.agency. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before acting on a request.
For data deletion specifically, please refer to our Data Deletion Policy.
11. Cookies and Website Analytics
Our website may use limited cookies and similar technologies for the purposes of website operation, security, and basic usage analytics. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
12. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated where reasonably possible.
13. Contact
For any questions, complaints, or requests relating to this Privacy Policy or your personal data:
United Arab Emirates
Email: hello@vaydin.agency